These General Terms and Conditions (hereinafter referred to as "GTC") govern the rights and obligations between the seller and the buyer when purchasing goods through the online store www.drinkonline.eu.

1. Seller
The operator of the online store is:
DRINKSHOP s. r. o. Bratislavská 971, Trenčín 911 05, Slovak Republic
Company ID: 36333034, Tax ID: 2021787570, VAT ID: SK2021787570
Registered in the Commercial Register: District Court Trenčín, Section Sro, Insert No. 14370/R

2. Buyer
•    Consumer – a natural person who does not act within the scope of their business activity.

3. Order and conclusion of the contract
•    Orders are placed via the electronic form in the online store.
•    The seller shall promptly confirm receipt of the order by e-mail.
•    The contract is concluded only after the seller confirms the order by e-mail.
•    By submitting an order, the buyer confirms that they are aware that the order includes the obligation to pay the purchase price.

4. Payment terms
The buyer may choose from the following payment methods:
•    bankový prevod,
•    bank transfer
•    PayPal.
Before completing the order, the buyer will always be shown the total price including VAT and all shipping costs and fees.

5. Delivery of goods
•    Goods are delivered by courier services or by personal collection at one of our collection points (the current list is published on the online store website).
•    Shipping costs are calculated based on the delivery country and the weight of the shipment. The current shipping price list is published on the online store website.
•    Goods are usually dispatched within 2 business days after order confirmation.
•    The risk of damage to or loss of the goods passes to the buyer upon acceptance of the goods from the carrier.
•    The goods remain the property of the seller until the purchase price is paid in full by the buyer.

6. Price of goods
•    All prices are listed in € including VAT.
•    Promotional prices are valid while stocks last or for the duration of the promotion.
•    The seller reserves the right to change prices. For already placed orders, the price valid at the time of placing the order applies.
•    In the event of an obvious pricing error (e.g. zero price or unreasonably low price), the seller reserves the right to cancel the order.

7. Consumer rights and withdrawal from the contract
•    The consumer has the right to withdraw from the contract within 14 days from receipt of the goods without giving a reason.
•    To exercise the right of withdrawal, the consumer may use the Withdrawal Form. Use of the form is not mandatory.
•    The consumer is obliged to return the goods within 14 days of notifying withdrawal. The costs of returning the goods are borne by the consumer, estimated at a maximum of € 40.00.
•    The seller must refund all payments received from the consumer, including delivery costs, within 14 days of withdrawal, using the same payment method as used by the consumer, unless agreed otherwise.
•    The seller is not obliged to refund payments before receiving the goods or before the consumer proves that the goods have been sent back.
•    The consumer is liable for any diminished value of the goods resulting from handling beyond what is necessary to determine the nature and characteristics of the goods.
•    The consumer cannot withdraw from the contract in the case of:
- goods that are perishable or have a short shelf life,
- goods sealed for health or hygiene reasons which were unsealed after delivery (e.g. opened bottles of beverages).

Details on complaints and warranty are provided in the Complaints Procedure. The Complaint Form may be used to file a claim. 
•    Complaints must be settled within 30 days of submission.

8. Personal data
•    The seller processes the buyer’s personal data for the purpose of order processing and contract performance in accordance with GDPR (EU) 2016/679 and Act No. 18/2018 Coll. on the Protection of Personal Data.
•    Details are set out in a separate Privacy Policy document available at this link.

9. Sale of alcohol
•    The purchase of alcoholic beverages is permitted only to persons who have reached the legal age required in their country of residence.
•    By confirming the order, the buyer confirms that they have reached this age.
•    The seller or the courier is entitled to request proof of age.
•    If the buyer fails or refuses to prove their age, the goods will not be delivered. In such a case, the contract is deemed cancelled and the seller will refund the purchase price reduced by the costs of the failed delivery.
•    The seller reserves the right to cancel the order if there is suspicion that the buyer is underage or refuses to provide proof of age.

10. Seller’s liability and warranty
•    The seller is liable for defects that the goods have at the time of receipt, as well as for defects occurring during the warranty period.
•    The warranty period for consumer goods is 24 months from receipt by the consumer, unless a shorter period is provided by law. For food and beverages subject to a minimum durability date or use-by date, the warranty period applies until that date.
•    The seller is not liable for damage to goods caused by normal wear and tear, improper use or improper storage by the buyer.

11. Alternative dispute resolution and supervisory authority
•    The consumer has the right to contact the Slovak Trade Inspection or use alternative dispute resolution under Act No. 391/2015 Coll.
•    Submissions may also be made via the ODR platform at this link.

12. Final provisions
•    The contract is concluded in the English language.
•    The buyer agrees to the use of electronic means of communication when concluding the contract. Electronic communication between the seller and the buyer is considered to be in writing.
•    The seller stores concluded contracts in electronic form for a period of 5 years; these contracts are not accessible to third parties.
•    The GTC valid at the time of conclusion of the contract apply to concluded contracts.
•    The seller reserves the right to amend the GTC. The current version is always published on www.drinkonline.eu.
•    By submitting an order, the buyer confirms that they have read and agree with the GTC.
•    These GTC are governed by the laws of the Slovak Republic and disputes shall be settled by Slovak courts.
•    These GTC are valid and effective as of 1-st of july 2025.